Contact

At IIELIER LTD, we value open and transparent communication. Whether you have a question about our glass teapots, porcelain sets, or ceramic mugs—or simply need assistance with your order—our team is here to help.

Company Details

  • Company Name: IIELIER LTD

  • Company Registration Number: 16722519

  • Registered Address:
    32 Barrow Hill Road,
    Manchester, England, M8 8DB

  • Legal Representative: Jayven Graham

Customer Support

  • Email: support@iielierltd.shop
    (We aim to respond within 24 hours, Monday–Friday)

  • Phone: +44 7588 632687
    (Available Monday–Friday, 9:00 AM – 6:00 PM GMT)

Online Presence

  • Website: iielierltd.shop

  • Social Media: Coming soon – follow us for updates, tea inspiration, and new collections.

Business Hours

  • Monday – Friday: 9:00 AM – 6:00 PM GMT

  • Saturday – Sunday: Closed (online orders remain available 24/7)

How We Can Help

  • Order Inquiries – Need help tracking your order? Our team can provide updates and assistance.

  • Product Information – Questions about materials, care instructions, or product availability.

  • Returns & Exchanges – Guidance through our 30-day return and refund process.

  • Partnerships – Interested in wholesale or collaboration? Reach out via email.

Our Commitment

At IIELIER LTD, customer service is as important as the craftsmanship of our teaware. Whether you’re in the UK or abroad, we are committed to providing clear, reliable, and friendly support.