FAQ

Here you’ll find answers to some of the most common questions about our teaware and services. If you need further assistance, our team is always happy to help.

1. Do you offer free shipping?

  • UK Orders: Yes, all UK orders enjoy free standard shipping.

  • International Orders: A flat fee of £15 applies, with free shipping on orders over £200.

2. How long will delivery take?

  • UK Orders: 3–5 business days.

  • International Orders: 7–15 business days, depending on customs and local carriers.

3. What is your return policy?

We offer a 30-day return and exchange policy. Items must be unused, undamaged, and in their original packaging. For details, see our Return & Refund Policy.

4. How do I initiate a return or exchange?

Simply contact us via email at support@iielierltd.shop with your order number, and we will guide you through the process.

5. What if my order arrives damaged?

If your order arrives damaged, please notify us within 48 hours with photos of the product and packaging. We will replace the item or issue a full refund at no additional cost.

6. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location (see above).

7. Are your products dishwasher safe?

  • Glassware & Porcelain: Generally dishwasher safe, but we recommend gentle handwashing to extend their lifespan.

  • Ceramic Teaware: Best cared for by handwashing to preserve glaze and texture.

8. Do you offer wholesale or partnerships?

Yes. For wholesale inquiries or collaboration opportunities, please contact us directly at support@iielierltd.shop.

9. Can I change or cancel my order after placing it?

Orders can only be modified or canceled before dispatch. Please contact us as soon as possible if you wish to make changes.

10. How can I contact you?